Marble Slab Creamery @ Changi City Point

We were looking for a place to take a short break and decided on Marble Slab Creamery. Ice cream is best for a hot humid day.

And so I was Q-ing at the cashier waiting to place my order. In front of me, was a patron waiting to collect her cake. The cashier was attending to her for a good 10 mins. Inside the counter were 3 staff. One was busy and the other, a guy walked to and fro within the counter with no intentions to attend to customers. And so I waited.

After the patron finally is done with her cake collection, it was supposed to be my turn. I was kinda cheesed off when the cashier did not acknowledge my existence. You know... when you see someone standing there, likely she wants some form of service or help right? She merely swing around inside the counter as if I was transparent with no intention to provide me with any service. HELLO?! I want to place order!

C'mon the weather is humid enough. I really don't need such bo chap service to make me hotter. Is it that hard to just ask if there is anything she can help me with when I am just standing right infront of the cashier? I am not that short or bamboo skinny thin that she cannot see me. DUH!

Nowadays when I complain of poor service, my friend reminds me that we customers should be providing service its no longer the days when service staff provides good service. Gosh... that is somewhat true. Many places I have visited has disappointed with basic services. That is sad. In the service industry but you cannot even provide the slightest and most basic service? Why are we still paying mandatory service charge when there is no service to speak? 

These days there are so many new ice cream parlours, cafes and restaurants sprouting out yet these service people really have no qualms in providing outstanding customer service? 

Goodness!

Anyway, we ordered the waffles with 2 scoops of ice cream. The service staff who was busy earlier served this to us and apologised for the long wait. I think she knew I was unhappy with the cashier and the KLKK - kia lai kia kee (walk here walk there in hokkien) doing nothing guy.

We didn't even want to hang there for long after we are done with the waffles. The ice cream couldn't even put my fumes down.

Terrible. I swear never to return to this outlet!

Website: http://www.marbleslab.com.sg/

Will I Return to This Outlet: Unlikely

Got Service: