On Friday evening at about 645-7pm, I took a Q no at Nex customer service to update my reward points. There were many others waiting in Q. However, there was only one counter opened. That service officer attends to mall enquiries, members, non-members as well as SISTIC customers! SISTIC customers usually horde to the counter longer. Imagine on a weekend evening... there is only one counter opened? Terrible. Nex management.... please learn from Capitaland Malls management!
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